Terms of Service

Acceptance of These Terms

These Terms of Service govern the use of the website at www.wistrcillmedia.buzz and the professional services provided by JT WISTRCILL MEDIA LLC. The company is located at 4866 S Cross Creek Cir, Murray - 84107-4900, United States (US) and can be reached at inquiries@wistrcillmedia.buzz or on +19019792454.

By reading the site, sending an enquiry, accepting a proposal or allowing work to begin, a client agrees to the terms set out here. A client who does not accept these terms should not use the site or engage the services. Where a signed agreement exists between the company and a client, that agreement takes priority if a conflict arises.

No one is asked to agree to these terms by ticking a box before reading them. The terms are published openly so that a client can review them at leisure, raise a question and compare them with any other supplier before making a decision.

Definitions

In these terms, the company means JT WISTRCILL MEDIA LLC. The client means the person or organisation that requests or purchases services. The services means the design, integration, support and related work described on the website or in a proposal. A proposal means a written description of scope, price and schedule issued by the company.

Project material means footage, audio, project files, documents, credentials, configuration data and any other item supplied by the client or created for the client in the course of the work. A deliverable means a documented system, a run book, a configuration set or another output that the company agrees to hand over.

Words defined in this section carry the same meaning throughout the document. Where a term is used in a proposal with a narrower meaning, the proposal definition applies to that engagement only.

Scope of Services

The company provides computer integrated systems design for media production. The six service lines described on the website are Production System Design, Media Asset Workflows, Edit Suite Integration, Archive Pipeline Engineering, Delivery Format Consoles and Ongoing Systems Support. Each engagement is defined in a written proposal that lists the work included, the work excluded and the assumptions on which the price depends.

Work outside the written scope is handled through a change request. The company will describe the effect on price and schedule before the extra work starts, and no additional charge is made without the client approving the change in writing. Verbal requests are welcome as a starting point but are confirmed in writing before they are actioned.

The company prefers a narrow, well described scope to a broad promise that nobody can measure. A client who reads the proposal carefully should be able to say exactly what will be built, what will be handed over and when the work will end.

Proposals, Quotes and Validity

A proposal is valid for thirty days from the date of issue unless it states otherwise. Prices are quoted in United States dollars and may depend on supplier pricing, equipment availability and site conditions. Material changes in those factors can justify a revised quote before the contract is confirmed.

Acceptance of a proposal may be given in writing, by email or by signature. Once accepted, the proposal together with these terms forms the agreement for that engagement. A purchase order issued by a client does not replace the terms unless the company agrees in writing to specific clauses it contains.

A proposal is written to be compared. It lists the assumptions that affect price, the items supplied by the client and the items supplied by the company, so that two quotes can be judged on the same basis.

Client Responsibilities

The client agrees to provide timely access to sites, rooms, networks, equipment inventories and the people who make decisions. Delays caused by unavailable access, missing information or slow approvals may affect the schedule, and the company will say so as soon as the risk appears.

The client is responsible for the accuracy of information supplied, for having the right to use any material provided and for obtaining necessary consents from people who appear in media. The client is also responsible for keeping its own credentials secure and for telling the company promptly when a credential needs to change.

Good systems are a partnership. The client knows the production rhythm, the people and the constraints; the company knows the technology and the failure modes. The best results come when both sides share information early and honestly.

Fees, Invoicing and Payment

Fees are set out in the proposal. Unless otherwise agreed, deposits are due before work begins, progress payments are due at stated milestones and the balance is due on handover. Invoices are payable within fifteen days of issue unless the proposal states a different period.

Late amounts may attract interest at the rate stated in the proposal or, where none is stated, the maximum rate allowed by applicable law. The company may suspend work on an account that is significantly overdue, after giving written notice and a reasonable chance to settle the account. Suspension does not remove the obligation to pay for work already completed.

Payment terms are kept simple and stated up front. Where a project spans several months, milestones are tied to real events such as a design sign off, a room going live or a verified restore, rather than to arbitrary dates.

Scheduling and Site Conditions

Build work is scheduled in coordination with the client, and quiet hours, access rules and safety requirements are agreed in advance. The client agrees to provide a safe working environment and to disclose known hazards in the areas where work will take place.

Where a site is not ready on the agreed date, the company may reschedule and may charge for the lost slot if the change is made at short notice. The company will make reasonable efforts to avoid this outcome and will always explain the reason for any charge in writing.

Access rules, parking, loading bays and noise restrictions are confirmed before a build week. A short pre build call prevents most surprises and keeps the crew productive from the first hour on site.

Changes and Additional Work

A change request describes the new requirement, the reason for it and the expected effect on price and time. The company responds with an assessment, and work on the change begins only after the client accepts it. Changes that are urgent are handled with the same discipline, even when the assessment is compressed.

Removing work from a proposal does not automatically reduce the price, because mobilisation, design effort and reserved time may already have been committed. Any reduction is agreed in writing and reflected in a revised schedule.

Change is normal in production. A new camera, a new delivery platform or an extra seat can reshape a design. The process above keeps those changes visible so that nobody is surprised by a final invoice.

Deliverables and Handover

A deliverable is complete when it has been commissioned, tested against the agreed checklist and accepted by the client. Handover includes documentation, labeled photographs of installed systems, credentials where appropriate and a short training session for the operators.

The client is asked to review the handover material within ten business days. Questions raised in that window are answered as part of the engagement. Issues that appear later are handled under the support terms or as a new piece of work, whichever applies.

A handover is not complete until the people who use the room every day can operate it without help. That is why training and plain language documentation are part of every build, not an optional extra.

Warranty on Installation Work

The company warrants that installation work will be performed in a professional manner and will function as described in the proposal for ninety days after handover. If a fault caused by the work appears during that period, the company will correct it at no charge.

The warranty does not cover damage from misuse, unauthorised changes, power events outside agreed protection, failure of equipment supplied by the client, normal wear or software changes made by third parties. Equipment supplied by manufacturers carries the warranty of that manufacturer, and the company will help the client make a claim where needed.

The warranty reflects confidence in the installation, not a promise that hardware will last forever. When a fault is caused by the work, it is corrected quickly. When it is caused by something else, the client is told the truth.

Third Party Products and Services

Systems often include hardware, software, cloud platforms and network services from third parties. The company selects them with care but does not control them, and their performance, availability and licensing are governed by their own terms.

The client agrees to comply with third party licences, including seat counts, subscription terms and acceptable use rules. Where a licence expires or a provider changes its terms, the company will advise on alternatives but is not responsible for the continuing service of the provider.

The company keeps a record of the licences and subscriptions in use for each client system. That record is reviewed during support visits so that an expired licence does not become an outage during a busy week.

Support Services

Support is provided under a separate plan or as an agreed block of time. Supported clients receive a named engineer, a documented inventory of their systems and scheduled health checks. Response times depend on the severity of the issue and the plan in force.

Emergency work outside business hours is available where agreed in advance. The company will make every reasonable effort to restore a production stop quickly, and the client agrees to provide accurate information about symptoms and recent changes so that diagnosis is not delayed.

Support severity is agreed with the client during onboarding. A production stop is different from a question about a setting, and the response should reflect that difference rather than treating every call the same.

Confidentiality

Each party agrees to keep the other party protected information confidential. Protected information includes project material, system designs, credentials, pricing and business plans. Information that is already public, independently developed or lawfully received from a third party is not covered.

Confidentiality obligations continue after the engagement ends. The company may describe a general capability in a portfolio but will not name a client or show client material without written permission. Staff and contractors are bound by the same obligations.

Confidentiality is practical. Credentials are shared through secure channels, client material stays on client systems and conversations about a project stay within the team that needs them.

Intellectual Property

The client retains ownership of project material supplied by the client. The company retains ownership of its designs, templates, scripts, documentation formats and know how, whether created before or during the engagement. On full payment, the client receives a perpetual licence to use the deliverables for its own internal business.

The company may reuse general techniques and knowledge gained during an engagement, provided that no client confidential information is disclosed. Custom scripts written specifically for a client may be assigned to that client where the proposal says so, and the assignment takes effect on final payment.

The split between client material and company know how keeps ownership clear. A client owns its footage and its business data. The company owns the methods that make systems reliable and can apply them to the next room it builds.

Data Protection

Personal information is handled as described in the Privacy Policy, which forms part of these terms by reference. The company applies the same care to client data as to its own records, keeps access limited and removes records when the purpose ends.

The client agrees to supply personal information only where there is a lawful basis to do so and to avoid sending sensitive categories that the work does not require. Where the company acts as a processor for client data, it follows the documented instructions of the client and does not use that data for its own purposes.

Privacy and security are part of the engineering, not a document added at the end. The company applies the same care to a contact list as to a media archive because both matter to the people involved.

Limitation of Liability

To the extent permitted by law, the company is not liable for indirect, incidental, special or consequential loss, including lost profits, lost production time, lost footage or damage to reputation. Liability for direct loss is limited to the fees paid by the client for the specific engagement giving rise to the claim.

Nothing in these terms excludes liability for fraud, wilful misconduct or any responsibility that cannot be limited by law. The client is responsible for maintaining independent backups of critical project material, and the company will state clearly where a proposed system relies on that practice.

A clear limit helps both sides plan. The client knows the ceiling of the company responsibility, and the company can price work without carrying unbounded risk. Insurance and independent backups fill the space that remains.

Indemnity

The client agrees to indemnify the company against claims arising from material supplied by the client, from the client using a deliverable outside its intended purpose or from a breach by the client of a third party licence. The company agrees to indemnify the client against claims that its own original work infringes a third party right, provided the client reports the claim promptly and allows the company to manage the response.

Indemnity is a two way promise. Each party stands behind the material and the work it brings to the table. Claims are handled promptly and openly, with evidence rather than argument.

Termination and Suspension

Either party may terminate an engagement for material breach that is not corrected within fifteen days of written notice. The client may terminate for convenience by giving written notice, and remains liable for work performed and commitments already made up to the date of termination.

The company may suspend work if payment is seriously overdue, if a site is unsafe, or if continuing would require an unlawful act. On termination, the company will hand over completed work, return client material and issue a final invoice covering work done.

Ending an engagement cleanly is as important as starting it well. The handover on termination follows the same standard as a normal handover, and client material is returned or transferred without delay.

Force Majeure

Neither party is liable for delay caused by events beyond reasonable control, including natural disasters, severe weather, power outages, network failures, labour disputes, supplier shortages or government action. The affected party will notify the other promptly and will resume work as soon as practical.

If such an event continues for more than sixty days, either party may end the engagement without penalty, and the company will invoice for work completed and materials committed up to that point.

Events outside reasonable control are rare but real. The clause above keeps the parties talking and sharing information rather than pointing at each other while a schedule slips.

Governing Law and Disputes

These terms are governed by the laws of the State of Utah, United States, without regard to conflict of law rules. The parties agree to attempt good faith resolution through direct discussion before starting formal proceedings.

If discussion does not resolve the matter, the parties agree to mediation in Salt Lake County, Utah, before litigation. The prevailing party in any proceeding may recover reasonable legal costs where the law allows. Nothing in this clause prevents a party from seeking urgent relief to protect property or confidentiality.

Discussion and mediation are preferred because they are cheaper and faster than litigation. The courts remain available when a genuine dispute cannot be resolved any other way.

Changes to These Terms

The company may update these terms from time to time to reflect changes in law, services or practice. The current version is always available on this page with its effective date. Changes apply to engagements accepted after the date of publication.

For an active engagement, a material change to these terms takes effect only if the client accepts it in writing. Earlier versions are retained in company records so that the terms that applied at any given time can be identified.

Terms are reviewed alongside the annual privacy review. A single review cycle keeps the two documents consistent and makes it easier for a reader to understand how the company handles both commercial and personal information.

Contact Information

Questions about these terms, a proposal or an invoice can be directed to JT WISTRCILL MEDIA LLC at 4866 S Cross Creek Cir, Murray - 84107-4900, United States (US). The email address is inquiries@wistrcillmedia.buzz and the telephone number is +19019792454.

Written notices should be sent to the email address above with a clear subject line, or by post to the studio address. Notices are treated as received on the next business day after sending by email, or three business days after posting within the United States.

The studio is small enough that a question reaches a person who can act on it. A caller does not need to navigate a menu or quote a ticket number, and a writer can expect a reply in plain language.